FAQ

Where do you ship to?

We currently ship to the United States and International coming soon.


When will I get my order? 


Please allow 3-5 business days to process your order. All orders are shipped via USPS Priority Mail or First Class Package. Once the order processed and shipped you will be notified by email with your tracking information. (Please make sure all your information is correct such as name, address, email, etc. to avoid delays) USPS Priority Mail shipping time is 1-3 days. No refunds Or replacements will be issued for orders mailed to the wrong address due to customer error. If your package says it was delivered and you have not received it or the package was undeliverable, you should immediately contact your local post office. Post office delivery issues are not our responsibility once it has shipped.

What is the difference with a Pre-Order item?

if an item is for pre-order, you are paying for the item now and the processing time will be up to 7-10 business days before it will be shipped. 

How can I pay with my coupon?

Go to the checkout page, follow the steps and fill in the necessary information. There are “use coupon code” and “use credit” buttons on the order summary section.

To use coupon code, click on “Use a Coupon code” and enter the coupon code you have in the blank column. Don’t forget to click on “Use Coupon” to continue the order.

What can I do if the payment for my order is declined?

If your payment has been declined, you will need to place your order again. We’re not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order we suggest checking the following:

1) Your order information (eg. phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order.
2) Card details to make sure the information is correct, e.g. the expiry date and your billing address.
3) Enter the correct security code - that's the three digit number on the backside of your card.
4) Your card issuer may have declined your payment. As they don't tell us the reason for this, it's best to check with them.

If you have checked all of the above, try paying with another card or with another form of payment.

 

How long do refunds take to process?

No Refunds on any food items or incorrect addresses due to customer error. 

 

What is a “Default Personal Payment Profile”?

The first time you place an order on the Online Store using a credit/debit card, you will be asked to enter your card information. To avoid re-entering this information each time you make a purchase, you can create a Personal Payment Profile by ticking the “Save information for Personal Payment Profile” box. Multiple profiles can be created and one can be saved as the Default Personal Payment Profile.

 

Is my Personal Payment Profile secure?

We understand the importance of security in online transactions. E'S SPECIAL SAUCE takes all necessary security measures to protect your credit card and other confidential personal information. We do not share this information to any outside organizations.